Privacy Policy
This Privacy Policy explains how FreshNest Cleaners handles personal data in connection with its website and cleaning services in Singapore.
Data We Collect
We may collect identifiers and contact details, property and access information, booking and appointment details, service scope notes, condition photos if provided, payment and billing records, and communications sent through our website, phone, email, or contact form. Where relevant, we also process technical data such as device, browser, and usage information.
Sources of Data
We receive personal data directly from customers, prospective customers, property owners, and property managers when they make an inquiry, request a quote, confirm access, schedule a visit, or communicate with us. We may also obtain data from records created during service delivery and from standard website tools that support operation and security.
Cookie Types
We may use essential cookies to support site operation and security, functional cookies to remember basic preferences, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose and duration.
Cookie Controls
You can manage cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect site functions such as form submission, session continuity, or basic performance measurement.
Contact Information
Your Rights
Subject to legal limits, you may request access to the personal data we hold about you, ask for correction of inaccurate information, or raise an objection where applicable. We may need to verify your identity before acting on a request.
How to Make a Request
To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We may ask for information needed to confirm your identity and to locate the relevant records before responding.
Retention
We retain personal data for the period needed to manage inquiries, quotes, bookings, service delivery, payment handling, dispute resolution, and legal compliance. When data is no longer required, we delete it or de-identify it in accordance with our records practices.
Policy Updates
If we make material changes, we will update the policy text on this page and may provide additional notice where appropriate. The revised version applies from the stated effective date.
How We Use Data
We use personal data to respond to inquiries, prepare custom quotes, review property condition and access details, confirm appointments, carry out cleaning visits, manage handover communications, process payments, maintain records, operate and secure the website, and meet legal or accounting obligations.
Service Providers
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record keeping, and related administrative functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
Legal Disclosure
We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations, or where disclosure is needed to protect our rights, customers, staff, or property.